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At Café Dolcevita, we are committed to providing our customers with the finest quality coffee, pastries, and related products. We want you to be completely satisfied with your online purchases. However, we understand that there may be instances where you need to return a product. Please take a moment to review our return policy to ensure a smooth and hassle-free experience.

1. Returns Eligibility

We accept returns for the following reasons:

a. Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order to initiate a return.

b. Incorrect Orders: If you receive the wrong item in your order, please notify us within 7 days of receiving the order to initiate a return.

c. Dissatisfaction: If you are not satisfied with your purchase for any reason other than the above-mentioned issues, please contact us within 14 days of receiving the order to discuss your concerns.

2. Return Process

To initiate a return, please follow these steps:

a. Contact Us: Send an email to our customer service team at [insert your customer service email address] with your order number, the reason for the return, and, if applicable, clear photographs of damaged or incorrect items.

b. Await Authorization: Our customer service team will review your request and provide you with further instructions if the return is approved.

c. Package Items: Securely package the items you wish to return in their original packaging or equivalent to prevent any further damage during transit.

d. Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

e. Refund or Replacement: Upon receiving the returned items, we will inspect them. If your return is approved, you can choose between a refund to your original payment method or a replacement for the same item.

3. Conditions for Returns

Please note the following conditions for returns:

• All items must be in their original condition and packaging.
• We reserve the right to deny returns if the items do not meet our return policy requirements.
• Refunds will be processed within [insert number of days] days of receiving the returned items.

4. Contact Information

If you have any questions or need assistance with a return, please contact our customer service team at:

Email: cafedolcevita.us@gmail.com 

Phone: 805 746 5009

5. Policy Updates

We reserve the right to update or modify this return policy at any time. Please check our website or contact us for the most up-to-date information regarding returns.

Thank you for choosing Café Dolcevita. We value your business and are dedicated to providing you with an exceptional online shopping experience.

At Café Dolcevita, we're delighted to offer you a seamless and efficient shipping process for your online orders. Here is everything you need to know about our shipping information:

1. Shipping Methods

We offer the following shipping methods:

a. Standard Shipping: Our standard shipping option is the most economical choice for your orders. Please allow 1~3 days for shipping preparation.

b. Expedited Shipping: For those who need their coffee and pastries a bit faster, we provide an expedited shipping option. Your order will be delivered within 1~2 days when selecting this method.

2. Shipping Fees

Shipping fees are calculated based on the total order value, weight, and the selected shipping method. The exact shipping cost will be displayed at the checkout before you finalize your purchase.

3. Order Processing Time

Your order will be processed and prepared for shipment within 1~3 days from the time of purchase. This includes picking, packing, and quality control to ensure your order arrives in excellent condition.

4. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the progress of your delivery. If you have an account with us, you can also log in to your account to track your order.

5. Shipping Addresses

Please ensure that your shipping address is accurate and complete. Café Dolcevita is not responsible for delays or undeliverable orders caused by incorrect or incomplete address information. You can update your shipping address in your account settings.

6. Shipping Notifications

Our shipping partner will send notifications to keep you informed about the status of your order. You will be notified when your order is out for delivery and when it has been successfully delivered.

7. Contact Information

If you have any questions or need assistance with your order or shipping, please don't hesitate to contact our customer service team:

Email: cafedolcevita.us@gmail.com Phone: 805 746 5009

Thank you for choosing Café Dolcevita for your online orders. We strive to make your shopping experience as delightful as our products.